Job Title
Quality Engineer Market returns investigator (medical)
Job Description
Your role:
* Investigates and resolves complaints by monitoring product analysis findings, documents underlying issues, and ensures the implementation of solutions.
* Works with limited supervision and broad guidelines.
* Support the end-to-end investigation of complaints, analysing findings, and presenting a concise overview of the inquiry process.
* Escalates complex matters to appropriate channels for further assistance and resolution.
* Supports technical complaint investigators from other disciplines, provides guidance, and hands-on instruction to facilitate their understanding of complaint handling processes, regulatory requirements, and best practices.
* Cultivates strong relationships with complaint investigators and other internal stakeholders, ensuring effective resolution of post-market issues and continual improvement in product quality and safety.
* Prepares and presents regular management reports on improvement initiatives outcomes, trends, and areas of concern to management.
* Supports stakeholders during the execution of quality system- and product audits and inspections.
You're the right fit if: (4 x bullets max)
* You have a technical master’s or bachelor’s degree in electronics, electrical engineering, mechanical engineering, mechatronics, or equivalent.
* You have at least 1-3 years work experience in multidisciplinary teams. Preferably in a quality, Post Market Surveillance, and/or product development environment.
* You take ownership of complaints and to work with cross-functional teams to close them.
* You have affinity and/or experience with Post Market Surveillance and/or Complaint handling processes
* You have affinity and/or experience with medical device regulations and standards. E.g., 21 CFR part 820, MDR, ISO 13485, IEC60601-01
* You have good communication and influencing skills in English and preferable a basic knowledge of the Dutch- and German Language.
* We believe that we are better together than apart. This means working in-office at least 3 days per week.
How we work together
We believe that we are better together than apart. For this role, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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