The Customer Enrolment Executive is a key member of the Customer Engagement Team at Vita Student and serves as the primary point of contact for students. This role involves clear and timely communication across internal teams to ensure every enquiry is handled appropriately and contributes to a positive and reassuring student experience.
Responsibilities
* Complete outbound calls, emails and messages to new customers, including speaking to authorised third parties where permission is given, to ensure the student has chosen the correct contractual options for their needs.
* Work closely with Sales Teams and maintain regular engagement with students, ensuring each resident feels heard and understood while proactively resolving issues and supporting a welcoming living environment.
* Triage inbound contact from customers via email, phone call and web chat, ensuring response times are within the target for the season and escalating as appropriate.
* Maintain accurate logging of resident contact via the customer relationship management system.
* Develop relationships with Global Sales Teams to facilitate efficient communications with new residents.
* Support efficient handling of the post‑booking cancellations process in line with company procedure.
* Upsell additional services and products to current residents to generate additional revenue.
* Provide support to customers regarding payment‑related queries, including payment plans, deadlines and transaction issues.
Qualifications & Desired Skills
* Natural problem solver with strong negotiation skills.
* Familiar with the UK university system.
* Accurate data entry and reporting using Microsoft Excel and online web‑based tools.
* Passionate about connecting with and understanding customers.
* Confident and articulate when speaking on the telephone, including in an office setting.
* Good team‑working experience with the ability to work on own initiative.
* Excellent planning and organisational skills.
* Flexible and adaptable when plans or policies change, often at short notice.
* Strong working knowledge of Office 365 suite (particularly Outlook and Excel).
* Sales experience ideal but not essential.
* High standard of English (written and oral).
* Excellent listener and brilliant communicator.
* Strong sense of ownership, emotional intelligence and determination to turn challenges into results.
* Resilient and persistent with a can‑do attitude; not discouraged by rejection or difficult conversations.
* Ability to read tone, context and non‑verbal cues to guide conversations and decisions.
* Driven, focused and self‑motivated to process a high volume of calls and emails, providing exceptional service along the way.
* Enthusiastic, flexible approach to work and willingness to go the extra mile when required.
Benefits & Perks
* Holidays: 22 days paid holiday, rising to 25 days pro‑rata.
* Flexible Working Hours: start/finish times between 08:30 – 18:00.
* Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) pro‑rata.
* Free on‑site parking.
* Free on‑site restaurant: discretionary free breakfast & lunch 5 days a week.
* Free on‑site Padel court.
* Free Stockport County Football Club tickets.
* Royal London Pension: company contribution of 3 % of salary plus 5 % employee contribution.
* Perkbox account for lifestyle perks.
* Annual parties & events.
* Career development support and induction programmes.
* 24/7 Employee Assistance for personal and work‑related wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
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