About our Team: Elsevier’s Academic & Government (A&G) is committed to advancing research, education, and institutional success through intelligent, purpose-driven technology and analytics. Our solutions support the full research and education lifecycle, helping universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes. About the Role: The Service Design and Research Team is a strategic function within Elsevier Academic & Government’s UX team, focused on shaping user-centric experiences. The team provides critical insights into user behaviors, ensuring alignment with the evolving expectations of researchers, institutions, and policymakers. Responsibilities: User and Business Insight: Develop a strategic approach to service design and research that balances business goals with user needs. Leadership and Team Development: Lead a high-performing user research and service design team, promoting continuous learning. Service Design: Oversee the development of service design frameworks that drive cohesive, end-to-end customer experiences. Data-Driven Decision Making: Lead research initiatives providing qualitative and quantitative insights. Stakeholder Engagement and Influence: Advocate for research and service design at the executive level. Technical and Operational Excellence: Implement scalable research operations to ensure efficiency. Requirements: Strategic Thinking and Problem Solving: Develop solutions aligning with organizational goals. Service Design: Drive cohesive service experiences and connect touchpoints across portfolios. User Research and Insights: Oversee user research initiatives using various methodologies. Collaboration and Communication: Foster collaboration across teams and functions. Leadership and Influence: Inspire teams and demonstrate thought leadership in research and service design. Work in a way that works for you: We promote a healthy work/life balance with wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. Working for you: We offer generous holiday allowance, health screening, private medical benefits, and extensive learning and development resources. About the business: Elsevier is a global leader in information and analytics, supporting science and healthcare for a better world. - Elsevier is an equal opportunity employer, committed to providing a fair and accessible hiring process.