Please be aware that this role requires a commitment of 32 hours per week. Location: Merton.
Key job responsibilities
* Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
* Support and train employees to deliver great service and supervise them in their daily tasks.
* Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
* Work with other departments to find solutions to address common issues or support needs in areas of key performance.
* Use data analysis to identify ways to optimise safety, quality and productivity.
A day in the life
As an Operations Lead/Supervisor, you’ll be based in one of our operational sites, supporting your Shift/Area Manager to carry out the plan for the shift. This involves helping with pre‑shift meetings with your team and monitoring procedures to ensure everyone follows safety rules, quality processes, and the priority plan for the day.
You’ll also elevate any issues you spot to your manager, and when you are the most senior person on shift, you’ll provide direction to complete tasks. At other times, you’ll assist the Shift/Area Manager in planning shifts to ensure adequate staffing during peak times.
About The Team
Quick Commerce (QC) delivers ultra‑fast convenience through a network of small warehouses in city centre locations, partnering with last‑mile delivery providers to get products to customers in 30 minutes or less. Our operations combine an ‘under the roof’ component—assembling orders at industry‑leading speed—and an ‘on the road’ delivery network that uses Amazon Flex partners on e‑bikes for rapid urban delivery. We continuously innovate to improve customer experience, focus on sustainability, and maintain strict quality and food safety standards. Working across morning and afternoon shifts, our team blends Amazon’s retail and logistics expertise to revolutionise convenience shopping.
Basic Qualifications
* Advanced proficiency in the local language in both written and verbal communication (C1, Common European Framework of Reference, CEFR).
* Relevant experience working with data analytics and using these metrics to identify problems.
* Relevant experience using the MS Office suite (Word, Excel, Outlook) in a professional environment.
Preferred Qualifications
* Experience in stakeholder management, including building and maintaining professional relationships.
* Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
* Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon Accommodation Page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd. Job ID: A3198091
#J-18808-Ljbffr