Urban Planters - Branch Manager
Location: Reading
Contract: Full Time 37.5 hours per week, Permanent
Reporting To: Head of Operations
The Role:
Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and Customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position.
Principal Duties and Responsibilities:
Staff Management:
1. Oversee staff recruitment, absences, and HR responsibilities.
2. Ensure the team meets contractual obligations and service targets.
3. Support Local Technicians in meeting customer plant needs and promoting additional services and products.
4. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians.
5. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers.
Service Responsibilities
6. Monitor and manage profit and loss responsibilities.
7. Work to meet deadlines and customer expectations.
8. Ensure service resources are available to meet the contractual and ad hoc needs of our customers
9. Regularly review service routes to optimise profitability per technician.
10. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn.
11. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch.
12. Set targets for the service team and manage performance against agreed KPIs.
13. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment.
14. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation.
15. Analysing data to reduce risk and make informed decisions.
Administration
16. Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn.
17. Ensure the branch operation adheres to the divisional H&S management system and risk control systems.
18. Ensure the branch adheres to the plant passport process to comply with legislation.
Other Duties:
19. Perform any reasonable duties that may arise in the course of the job.
Requirements:
Required Experience:
20. Experienced in managing and controlling budgets.
21. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues
22. Skilled in managing large and unpredictable workloads
23. Experienced in business to business service / customer relationships
24. Management or supervisory experience for a minimum of 2 years.
25. Skilled in managing and motivating people and utilising resources effectively
26. Previous experience working within similar industry
Required Competencies:
Key Competencies:
27. Delivers Results
28. Acts Commercially
29. Manages Self
30. Coach and develop
31. Display Leadership
32. Work with Others
Skills:
33. Good IT skills
34. Clear and effective communication skills
35. Demonstrates excellent customer service skills
36. Ability to work well under pressure and meet business targets
37. Holds a driving licence with up to a maximum of 6 points on the driving licence.
Personality:
38. Has a passion for plants and what plants can do for our customers
39. Resilient
40. Self-confident
41. Maintains a positive attitude
42. Excellent problem solver
43. Takes pride in their work
44. Helpful and adaptable
45. Displays a sense of humour
Image:
46. Presents themselves in a well-groomed and smart manner.
Personal Circumstances:
47. Holds a driving licence with up to a maximum of 6 points on the driving licence.
48. Willingness to engage in ongoing development.
49. Ability to work flexibly, including evenings, overnight and weekends to meet business needs.
Formal Education, Qualifications or Training - Essential and Desirable
Prior training or experience within a similar industry (Essential)
Benefits:
All salary and benefits will be discussed at the application stage with the Hiring Manager.
Closing date for this position is 23rd December.