We have partnered with 1,500 companies to deliver a new kind of learning thats transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800 employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity Were looking for a technically strong IT Technical Lead to join our lean IT Operations team. This is a hands-on role with real scope - youll be trusted to own critical programmes end-to-end, build automation that genuinely reduces toil, and act as a technical authority across projects that span the full business. Youll report directly to the Head of IT Operations and work closely with Engineering, Security, Legal, and People teams. If you enjoy solving hard technical problems, building things that scale, and seeing your work have a direct impact on a company people love - this is the role for you. What Youll Do Build and ship automations that actually matter • Identify manual bottlenecks across IT Operations and design smarter, automated workflows - from user provisioning and licence management to compliance reporting and support triage • You wont just be maintaining systems; youll be building the scalable foundations we need as the business grows • Own your automations end-to-end - design, build, document, and maintain them so theyre resilient and understood by the whole team Drive our most critical technical programmes • Lead complex, cross-functional IT programmes from initiation through to delivery, coordinating across Engineering, Security, and wider business stakeholders • Own compliance and certification workstreams, ensuring controls, evidence, and audit readiness are maintained to a high standard • Drive tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business Keep projects moving and stakeholders in the loop • Own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review • Be a clear and reliable communicator with stakeholders across Engineering, Legal, Finance, and People - translating technical complexity without losing the detail • Support the Head of IT Operations in planning and prioritising the teams workload as the function scales What Youll Bring We value different perspectives and a variety of backgrounds. Technical depth matters, but we care just as much about your mindset - the way you approach problems, the rigour you bring to your work, and your drive to build things that last. Wed love to hear from you if: • You have solid hands-on experience in an IT technical or infrastructure role - youre comfortable building the bridge yourself, not just speccing it out • You have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations • You understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness • Youre experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level • Youre comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or similar) - you enjoy getting into the details • Youre highly organised, write clear documentation, and hold yourself to a high standard without being prompted • Youre a calm, clear communicator who can hold your own in a room with senior stakeholders Bonus points (but not required) for: • Experience supporting or integrating systems through an M&A process • Familiarity with tools like Zapier, JumpCloud, Jamf, or Okta • A background in high-growth tech or edtech environments • Exposure to GDPR and data protection compliance in a technology context What We Offer • A genuinely high-impact role - youll own programmes that touch the whole business, not just tickets in a queue • A lean, collaborative team where your judgement is trusted and your work is visible • The chance to build and shape how IT Operations scales at a fast-growing edtech company We value what you bring. At Multiverse, we are committed to building a team that reflects the diversity of the world we live in. We are actively working to improve diversity within our technical departments. Not a "perfect" match? Apply anyway. Research shows that while some candidates apply for roles when they meet a portion of the criteria, they often only apply if they meet every single requirement. We dont want you to miss out. If you are passionate about this role and have a solid technical foundation, but dont check every single "Bonus" box, please still submit your application. We hire for potential, mindset, and the unique perspective you bring. Benefits • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month • Work-from-anywhere scheme - youll have the opportunity to work from anywhere, up to 10 days per year • Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!