Join Our Team as a Healthcare Navigator at Oxleas NHS Foundation Trust! Are you passionate about making a difference in the lives of others? Do you have skills for providing guidance and support in healthcare settings? If so, we have an exciting opportunity for you! As part of the Kent Prison Healthcare contract awarded to Oxleas NHS trust in 2022, we are able to expand recruitment and are looking for a compassionate, knowledgeable and motivated Healthcare Navigator to join our friendly team at HMP Elmley. Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patients future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future. As part of our Primary Care Early Days in Custody team, you will enjoy all the benefits of NHS AfC employment (inc pension) with the opportunity to work within a forward-thinking service, who encourage career and personal development to all staff to increase their clinical and interpersonal skills. Important Sponsorship Information for this post: we are currently unable to offer a certificate of sponsorship for this post. As a Healthcare Navigator, you will play a crucial role in enhancing the experience of patients, prison staff, and patient families. Your responsibilities will include:
Responsibilities
* Providing reassurance, guidance, and signposting to health and social care services to minimize distress and risk.
* Acting as a bridge between HMPSS and healthcare providers to improve joint care.
* Offering a visible presence in the First Night Centre/Induction Wing.
* Addressing vulnerabilities associated with early days in custody, including reducing self-harm.
* Supporting access to healthcare and social care services, especially for people from diverse backgrounds or with specific needs.
* Improving partnership working between services, particularly social care and Safer Custody teams.
* Assisting with improving patient choice regarding healthcare interventions and promoting Health Champions.
New/Additional Roles and Requirements
* All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
* You will need to provide: Proof of right to work documentation, Proof of ID (must include 1 photographic ID), Proof of address documentation. Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home Office Share code. Address History: 5 years is required. Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate in English. UK Passport holders who have lived abroad for more than six months in the last three years will need to provide a certificate of good conduct or overseas police check in English. Guidance for Police Certificate can be found at the GOV.UK site along with the Foreign & Commonwealth Office information.
* Key tasks and responsibilities include enabling improved joint care between HMPSS and healthcare providers, improving risk factor identification, maintaining a visible presence in the First Night Centre, supporting induction, raising awareness of healthcare and social care options, and facilitating access to services for diverse backgrounds.
* Improve partnership working between services—particularly social care and Safer Custody teams—and improve engagement with healthcare and reduce did not attend (DNA) rates.
* Assist with improving patient choice regarding healthcare interventions and support social prescribing and Health Champions.
* Set up and run patient forums, contribute to complex case meetings, log referrals, and provide appropriate support to patients and their families/carers.
* Plan and organise work using initiative, while contributing as a team member. Maintain excellent IT skills (Microsoft Office, Outlook, Excel) and perform general office duties to support the role.
* Provide coordination of and participate in relevant internal and external working groups and offer project advice and support as requested.
Communication and Professional Practice
* Maintain close working partnerships with all services involved in offender care and management (prison staff, Ministry of Justice, NHS teams, social care, housing, benefits, and other agencies).
* Communicate clearly and professionally so that patients feel supported.
* Record patient interventions on relevant electronic systems (e.g., SystmOne) and contribute to reporting, data collection, and evaluation; ensure confidentiality.
* Use a range of verbal and non-verbal communication tools to support patients, carers, and families.
* Identify learning needs and plan, implement, and evaluate education or training programs as needed.
* Be physically fit for the role and demonstrate competent IT and administrative skills.
* Work across health communities with sensitive information and demonstrate empathy, listening, persuasion, and negotiation.
Custodial Responsibilities
* Assume personal responsibility for the security of issued keys; comply with prison orders, procedures, and security requirements.
* Respond to situations indicating threats to security or safety and complete appropriate incident reporting; contribute to risk assessment and management.
Disability Confident: Oxleas is a Disability Confident employer and supports applicants with disabilities. A Disability Confident interview policy may apply in appropriate recruitment situations. For more details please visit the GOV.UK site.
Join us at Oxleas NHS Foundation Trust and be part of a team that truly cares about making a positive impact. Apply today and help us improve people’s lives! Oxleas offers a wide range of NHS healthcare services in community and secure settings, with 4,300 staff across multiple sites including prisons. We are the largest NHS provider of prison health services in several regions, and we are committed to our values: We’re Kind, We’re Fair, We Listen, We Care.
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