Permanent Service Designer
Knowledge/Experience
You will need:
* Ability to design complexity out of services
* Significant experience designing digital products and/or services and planning service design project engagements
* Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers
* Solid understanding of user research methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings
* Ability to analyse and visualise user journeys and service flows
* Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions
* Work collaboratively with multidisciplinary teams
* Ability to work quickly in an agile environment
* Have a design related degree, or relevant industry experience
* Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings
* Basic understanding of HTML and CSS
* Experience of introducing positive change into working practices, teams or organisations
* Leadership and excellent communication skills; clear ability to collaborate and build useful relationships
*Applicants must have the right to work in the UK and the ability to pass BPSS vetting