Overview
The position will be a combination of delivery driving and warehouse logistics. The warehouse is based in Hartlepool and the role is 30 hours per week with an initial 3-month trial period.
Warehouse responsibilities
* Coordinate the dispatch of domestic shipments, working closely with in-house delivery drivers and office staff to respond quickly to shipping issues.
* Investigate late, lost or damaged deliveries, working with agents to reach a satisfactory conclusion.
* Prepare shipping documents.
* Handle telephone calls and emails from customers, addressing questions clearly and professionally.
* Maintain and update shipping data to ensure up-to-date and accurate records.
* Ensure the warehouse remains organized and tidy.
Skills and experience
* Proficient in Microsoft software applications including databases.
* Professional telephone manner and good communication skills.
* Strong team player with the ability to prioritise tasks.
* Proactive and eager to learn.
* Experience would be desirable.
* Forklift essential.
Driving
* Full driving license with minimum 3 years’ experience and a maximum of 1 speeding conviction.
* Must be over 25 years old due to insurance restrictions.
* Delivering throughout the UK driving 3.5 tonne long wheelbase vans. Good geographical knowledge of the UK as deliveries are all over the country.
* Ability to work to deadlines and be available to drive through the night as well as daytime; hours are unsociable.
* Manual handling – loading and unloading of vans; there is heavy lifting involved.
* Awareness of safe handling of goods when loading and unloading vehicles.
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