Job Description
Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking a Sales Team Manager, with previous experience of managing and motivating a team of Travel Sales Consultants. There is a competitive salary up to £45k pa (negotiable DOE) additional earnings potential and extensive benefits! The Regional Sales Manager, in collaboration with the Head of Sales & Service, drives sales growth by empowering a team of Travel Consultants. They achieve this by fostering a culture of excellent customer service and optimising the conversion rate from enquiries to bookings. This role emphasises team leadership through sales coaching, motivation, and leading by example. They cultivate a professional, productive environment that embraces change with a positive attitude.
JOB DESCRIPTION:
Sales Team Management
* Cultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.
* Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
* Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
* Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured, weekly one to ones.
Enquiry Management & Distribution
* Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
* Continuously assess team member capacity to distribute enquiries effectively and prevent overloading.
* Ensure direct reports follow correct CRM process to maximise conversion and effectively manage pipeline.
Team Training & Development
* Cultivate a culture where continuous learning and development are valued.
* Hold weekly 121s with direct reports
* Frequently uses call listening as a development tool to increase conversion and improve guest service.
Operations & Customer Service
* Embed a culture where exceeding client expectations and going the extra mile are standard practice.
* Work closely with consultants, sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.
* Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
* Other
* Proactively engage with other managers throughout the company to promote knowledge sharing and best practices.
* Collaborate with Regional Product Managers/Executives on commercial and marketing initiatives, aligning on team goals.
* Unusual Circumstances / Challenges
* FAM trips to areas of specialisation and any other part of the world according to business need.
* The travel industry is dynamic. You may be required to work additional hours during peak seasons to ensure seamless operations.
* Contribute to the team by participating in the emergency response rota system for some weeks throughout the year (optional)
THE PACKAGE
* Competitive salary plus commission bonus plan
* Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
* 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
* Discounted trips (includes friends and family)
* Discounted Gym Membership
* Private Healthcare
* Life Assurance
* Hybrid working
* Enhanced Paid Parental Leave
* Employee Assistance Program - includes access to wellbeing resources and counselling
* Recruitment Referral Bonus
* Cycle to work scheme
* Season Ticket Loans
* Regular Social Events
EXPERIENCE REQUIRED:
We are seeking someone with previous and recent experience of managing the performance of a team of travel sales consultants.
INTERESTED?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.