We're seeking a motivated Field Engineer
Join us as a Field Engineer to support, maintain, and improve products and equipment. Your role will include corrective and preventative maintenance, aiming to meet customer requirements and ensure SLA, KPI, and contractual targets are achieved.
This position is ideally based in the South-East region, covering Hampshire, Sussex, Dorset, Brighton & Hove, Portsmouth, the Isle of Wight, and surrounding areas. A company vehicle will be provided, but regional residence within SE is essential.
Responsibilities:
1. Identify system faults using electrical testing and Vix software monitoring tools.
2. Rectify hardware faults within SLAs, including on-street and on-vehicle equipment.
3. Communicate with customers regarding maintenance and faults.
4. Improve KPI performance.
5. Install and commission on-vehicle and on-street equipment.
6. Maintain accurate documentation.
7. Coordinate with local teams and Configuration Engineers.
8. Ensure compliance with maintenance schedules.
9. Participate in progress meetings.
10. Ensure customer satisfaction and adhere to Health & Safety standards.
Note: This role is open to UK citizens or residents with indefinite leave to remain, currently residing in the UK.
Qualifications:
* NVQ or similar in electrical engineering or Light/Heavy Vehicle Maintenance & Repair (Level 3).
* Ability to work independently and maintain high standards.
* Strong organizational and time management skills.
* Professional customer interaction skills.
* Experience as a field-based electrical or vehicle technician, with fault diagnosis expertise.
* Ability to work under pressure and meet deadlines.
Desirable Skills:
* Level 4 Diploma in Vehicle Diagnostics.
* Experience with Real Time Information systems, GPRS communications, IT applications, and basic networking.
* Knowledge of Quality Systems and electrical fault diagnosis.
* Additional certifications such as Emergency First Aid and HERS Found level accreditation.
Vix Technology is a leading global provider in transit solutions, committed to diversity and equal opportunity. We offer a range of benefits including learning and development, healthcare, pension, and employee schemes.
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