This role is working for one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. This is a full-time position working from our Head Office for 2 or 3 days each week and remotely (home based) for the remainder. This is based on a 37.5 hour working week; Monday to Friday. Job Purpose As a Customer Account Manager, you are responsible for the daily management of accounts referred to us from our Clients. You will be working with customers who are primarily in arrears and you will help by ensuring their account is resolved by agreeing and negotiating repayments that are affordable and sustainable to the Customer. Responsibilities • Receive inbound calls from Customer’s to discuss and resolve their account. • Make outbound calls to Customers, based on arrears owed to Utility company, to resolve the account. • Collecting payments and/or setting up payment arrangements with a high standard of customer service at all times. • Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes. • Obtaining relevant information to record should resolution not be possible. • As and when necessary ‘signpost’ Customers to the relevant debt advisory organisations in line with vulnerability requirements. • Updating account information, on both client and our own ...