3rd Line IT Engineer Up to £45,000
We’re working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team.
This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical issues, working with a broad range of technologies, and being part of a relaxed, supportive company that values professional development.
As a 3rd Line Engineer, you’ll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You’ll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients.
Act as the senior escalation point for complex technical issues (remote and on-site)
• Provide expert support across servers, networks, cloud services, and security
• Assist with the design, delivery, and implementation of IT projects
• Troubleshoot and resolve critical hardware, software, and networking problems
• Strong experience in a senior IT support role (MSP experience highly desirable)
• Excellent troubleshooting skills across Microsoft environments, including:
✔ Microsoft 365 & Azure
✔ Windows Server (2016/2019/2022)
✔ Active Directory, Group Policy, DNS, DHCP
✔ Networking fundamentals (firewalls, switches, routers)
✔ Experience with project work, migrations, and installations
• Full UK driving licence (essential for client site visits)
• Up to £45,000 salary (depending on experience)
✔ Structured training & funded certifications
✔ Ongoing career progression opportunities
✔ If you’re an experienced 3rd Line Engineer looking for your next challenge with a genuinely nice company that invests in its people — apply now!