About the role
As the Payroll Team Leader, you will take responsibility for the operation and profitability of your team’s client portfolio and report directly to the Payroll Manager or Associate Director. You will serve as an escalation point for technical and commercial issues encountered by your team and ensure the accurate and timely HR, Payroll, and Pension Administration services for various clients in accordance with statutory regulations.
A key feature of the role is to supervise and effectively manage your team to ensure our clients receive a high-quality service in all respects. This is a pivotal role with the opportunity to contribute positively to the overall development and success of the team and office.
Continuously adapting to changing landscapes and supported by a strong infrastructure of specialists, training, and technology, you will be at the forefront of payroll, leading a group of experts and consultants, as well as developing junior members to reach this level.
This is a fantastic opportunity to join a growing team in either our Grangemouth or Belfast office, at an exciting stage of our journey with excellent hybrid working arrangements (generally 2 days in the office). The variety of projects will challenge you daily, helping expand your capabilities and grow professionally. You’ll have ample opportunities to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking!
Responsibilities:
1. Ensuring accurate and timely payroll end-to-end production for various clients in accordance with statutory regulations and deadlines.
2. Meeting payroll deadlines and service requirements for the team’s portfolio of clients.
3. Ensuring the team’s compliance with internal policies and procedures.
4. Taking accountability for your team’s output to clients.
5. Monitoring team KPIs and profitability.
6. Keeping your knowledge of statutory and legislative regulations, including workplace pensions, up to date.
7. Promoting client care and cascading this ethos to the wider team.
8. Providing guidance and support to all team members and other teams/offices as required.
9. Following internal BACS procedures and client payment requirements.
10. Reviewing and approving all new AE Pension set-ups.
11. Utilising RSM financial systems to review and monitor client recoveries.
12. Reviewing team performance and setting clear objectives.
About the ideal candidate
The ideal applicant will have a strong practical understanding of payroll calculations, deadlines, and UK legislation and requirements, including workplace pensions, coupled with strong numerical abilities and proven experience in MS Office, particularly Excel. Supervisory or management experience is desirable, complemented by knowledge of month-end and year-end returns and balancing. A payroll qualification, manual calculation skills, and experience working in a multi-frequency and/or high-volume payroll environment are advantageous.
Essential competencies:
1. Confidently displaying leadership and professionalism while being approachable and caring for direct reports.
2. Resilience and strong attention to detail.
3. Excellent interpersonal and communication skills, both written and verbal, at all levels.
4. Ability to work independently and collaboratively.
5. Good organization and prioritization skills to meet deadlines.
6. Flexibility, adaptability, and problem-solving skills.
7. Discretion and confidentiality.
8. Ability to review and improve services and processes.
Note: This job description reflects current role requirements. Duties and responsibilities may change, and the job description will be reviewed and amended in consultation with the individual as needed.
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