Join to apply for the Experience Centre Ambassador - German/Portuguese/French Speaking role at Explora Journeys
Discover your journey into the extraordinary.
Your Purpose
Where passion meets opportunity
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of ships have been built and designed differently to uniquely transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
This role is for passionate, enthusiastic, and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and have a keen desire to make a difference while contributing to the future of a new luxury, award-winning brand.
Your Impact
1. Book all aspects of the guest journey including cruise itineraries, destination experiences, pre/post travel inquiries.
2. Provide best-in-class luxury service to our Travel Advisors and guests, hosting via phone, video chat, email, chat, and in person.
3. Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
4. Become an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
5. Provide feedback on customer support processes and suggest improvements as needed.
Your Journey so far
1. Minimum of 1 year experience in a contact centre is highly desired.
2. Comfortable using IT systems daily; knowledge of Versonix Seaware and Salesforce is an advantage.
3. Willing to work full-time on shifting schedules, including weekends, to support global markets and time zones.
4. Previous experience in luxury travel or hospitality is an advantage.
5. Genuine interest in global travel destinations.
Your Essentials
Fluent in oral and written English as well as German OR Portuguese OR French is required.
Full right to work in the UK is required.
About Explora Journeys
We are redefining luxury ocean travel — where discovery, well-being, and respect for the seas come together in harmony. Join us to turn your passion into something extraordinary and start your journey to the Ocean State of Mind.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Travel Arrangements
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