Our client, a reputable dealership in Haywards Heath, West Sussex, is seeking an experienced Aftersales Manager to lead their busy aftersales department. This Aftersales Manager position offers an excellent opportunity for a motivated automotive professional to drive operational efficiency, enhance customer service standards, and progress within a recognised dealership. The Aftersales Manager position is ideal for someone with strong leadership skills and a passion for delivering outstanding aftersales experiences.
Benefits
* Competitive basic salary of £40,000 per annum
* Uncapped earning potential with an achievable £20,000 OTE through performance-based incentives
* Monday to Friday hours, from 8am to 6pm
* Supportive working environment with continuous development and training opportunities
* Opportunity to manage and develop a dedicated team within a reputable dealership
* Clear career progression prospects in the automotive industry
Duties
* Manage the daily operations of the Aftersales department to ensure smooth workflow
* Lead and motivate the aftersales team to meet and exceed targets, maintaining high standards of customer service
* Oversee workshop capacity and team performance, managing up to eight ramps efficiently
* Implement effective service processes to maximise revenue and improve customer satisfaction levels
* Maintain positive relationships with manufacturers and parts suppliers to ensure parts availability and quality
* Monitor departmental performance and prepare reports for senior management
Requirements
* Proven track record as an Aftersales Manager or Service Manager within the motor trade
* Strong leadership and team management skills essential
* Excellent organisational and communication skills
* Experience with Kerridge or similar dealership management systems
* Ability to work under pressure and consistently meet targets
* Full UK driving licence
* Passion for delivering high-quality aftersales service
If you are ambitious and ready to take your career forward in the role of Aftersales Manager, we want to hear from you. Find out more about this fantastic opportunity today.
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