Information Technology Help Desk Support
Information Technology Help Desk Support
This range is provided by Inspiring Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Are you looking to build a career in IT?
Are you comfortable and familiar with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive?
Please note, this role is based in Warrington. It will initially start as a short-term 4-week contract, but there could be opportunities for the contract to be extended or even made permanent.
* *Requirements**
* As you will be working on Government Contracts, this role will require the following checks:
* BPSS (Baseline Personnel Security Standard) clearance - arranged by us
* British Passport Holder, minimum 5 years
What does the company do?
We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services.
As a Microsoft Partner, we pride ourselves in delivering customised, scalable, and secure cloud infrastructures that drive innovation and business success. We are passionate about empowering our clients to unlock their full potential, and at the heart of this mission is our commitment to world-class support and operational excellence.
How you expect the candidate to spend their day:
* Helping staff with everyday IT issues (like login problems or broken kit)
* Setting up devices like laptops, monitors, and phones for new starters
* Logging and updating support tickets
* Speaking to users and supporting them in person or over the phone
* Working alongside our IT team to solve problems and learn as you go
The ideal candidate’s personality and qualifications:
* A keen interest in IT and technology.
* Experience in customer service is advantageous, though not required.
* Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
* Strong problem-solving skills and the ability to think logically under pressure.
* Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
What are the perks of working at this company?
* Gain real experience with Microsoft 365 and IT systems
* Work in a friendly, supportive environment
* Build your confidence dealing with users IT issues
* Improve your communication and technical skills
* Looks great on your CV for future IT roles!
Questions for applicants to think about:
* Why do you want to work in IT support?
* How do you help someone stay calm during a tech issue?
* Have you ever fixed a tech problem for someone?
* What Microsoft 365 tools are you familiar with?
* What would you do if you didn’t know the answer?
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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