ServiceNow Technical Architect – Senior Manager
Location: London
Level: Senior Manager
Salary: £95,000 – £115,000 + £6,500 car allowance + discretionary bonus + benefits
About the Environment
Our client is a global consulting and technology organisation operating at the top end of enterprise transformation. The ServiceNow practice sits within a high-growth cloud and digital engineering capability, delivering complex platform programmes for major enterprise clients.
The environment is senior, delivery-critical, and client-facing. This is not just implementation oversight. It is architectural leadership, shaping enterprise outcomes, influencing C-level stakeholders, and defining long-term platform strategy across IT, operations, HR, and customer service domains.
The practice is also heavily investing in AI, automation, and multi-cloud integration as part of wider enterprise reinvention programmes.
What You Will Do
* Act as lead Technical Architect across major ServiceNow programmes.
* Operate as Design Authority, defining and enforcing architectural standards across multiple delivery streams.
* Own end-to-end solution architecture across complex enterprise ServiceNow estates.
* Provide strategic advisory input to senior stakeholders, including CIO and enterprise architecture teams.
* Lead architecture governance, ensuring consistency, scalability, and engineering quality.
* Direct and mentor teams of ServiceNow developers and architects across engagements.
* Shape integration strategy between ServiceNow and enterprise cloud platforms (AWS, Azure, GCP).
* Drive platform roadmap decisions and identify opportunities for ServiceNow expansion across the enterprise.
* Contribute to account growth, solution shaping, and pre-sales technical leadership where required.
* Influence internal architectural frameworks and delivery methodologies across the ServiceNow practice.
What They Are Looking For
* Expert-level ServiceNow development and technical architecture experience.
* Proven track record operating as a Technical Design Authority in enterprise environments.
* Experience leading and mentoring ServiceNow development teams over 5+ years.
* Strong hands-on understanding of ServiceNow across multiple modules beyond ITSM (at least three), such as ITOM, ITAM, HAM/SAM, SPM, HRSD, or CSM.
* Advanced technical capability in JavaScript, SQL, and API-based integrations.
* Experience integrating ServiceNow with enterprise cloud platforms (AWS, Azure, or GCP).
* Strong consulting background within enterprise software or major systems integrators.
* Certified Technical Architect (or actively progressing toward Certified Master Architect).
Nice to Have
* Experience delivering cloud migration programmes.
* ServiceNow CIS certifications.
* Exposure to GenAI or AI-driven ServiceNow implementations.
* ITIL v4 certification or equivalent service management qualification.
* SC clearance or eligibility to obtain SC clearance.
Summary
This is a senior ServiceNow architecture leadership role operating at enterprise scale. You will define technical direction, lead complex multi-stream delivery, and act as a trusted advisor to senior stakeholders, while shaping how ServiceNow is deployed across major organisations.