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Job Responsibilities
1. Act as a key support resource for internal sales teams, contributing to a seamless sales cycle and ensuring timely post-sales activities to enhance customer experience.
2. Liaise between Sales and departments such as Order Processing, Credit Control, and Supply Chain to coordinate workflows and support customer success by anticipating needs and removing obstacles.
3. Collaborate to improve the customer journey from order to fulfillment, allowing sales teams to focus on strategic engagement and revenue growth.
4. Apply a customer-first mindset, contribute insights for process improvements, and escalate recurring issues or inefficiencies.
5. Coordinate with sales teams and stakeholders to resolve customer issues promptly and deliver high-quality service.
6. Meet or exceed service levels and KPIs as outlined by the Customer Success Team Leader, contributing to business wins.
7. Provide consistent support and process reliability to enhance customer retention and satisfaction.
Ideal Candidate Profile
* Experience in customer success, account management, or similar client-facing roles, preferably in B2B or SaaS environments.
* Track record managing mid-to-large client accounts with outcomes in retention, expansion, and satisfaction.
* Understanding of revenue drivers, sales cycles, and customer buying behavior.
* Ability to identify upsell/cross-sell opportunities and contribute to account growth.
* Excellent communication skills at all levels.
* Good IT literacy and numeracy skills, including working with databases.
* Strong attention to detail, time management, and organizational skills.
* Ability to work under pressure and independently.
* Knowledge of Oracle or similar tracking software is advantageous.
Application Encouragement
We receive a high volume of applications, so we encourage you to apply promptly.
What We Offer
We value your unique energy and offer opportunities to shape the future. Our benefits include:
* Role-specific working conditions
* Competitive salary, bonus, and comprehensive benefits such as holiday entitlement, volunteering leave, holiday purchase scheme, and health and wellness programs
* Company car or allowance (role-specific), cycle-to-work scheme
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