Job Title
Customer Accounts Officer
Organisation
Karbon Homes
Job Description
Come and make a difference at Karbon as a Customer Accounts Officer.
We are seeking a qualified and experienced individual for the role of Customer Accounts Officer (Support) in the Customer Accounts Team, which delivers the Karbon income management service.
About The Role
The Customer Accounts Officer (Support) will provide a holistic income management service to maximize rental income and sustain tenancies. Engaging with customers from the start of their tenancy, you will identify and negotiate effective payment solutions across a designated area.
About You
You should be a good communicator with a strong record in income management services. You will work collaboratively, handle pressure well, and possess comprehensive knowledge of rent arrears recovery practices and legislation.
Knowledge of housing benefit and universal credit claims, assisting customers with their completion, and providing basic welfare benefit and money advice is essential.
About Our Team
The successful candidate will join our South team, led by Customer Accounts Team Manager Ben Watson. For more information, contact Ben at ext 8073 or ben.watson@karbonhomes.co.uk.
Key Information
We value fair rewards and offer a competitive benefits package supporting wellbeing.
* Fixed term role until 29/03/2026
* Salary: £35,117 per annum plus a car payment of £2,260 per annum (pending review)
* Location: Stanley
* Regular travel required
* 37 hours/week with flexible and homeworking options
We welcome applications from individuals with criminal records, as relevant to the role. A criminal record will not automatically disqualify candidates.
The role is covered by the Rehabilitation of Offenders Act 1974. Successful candidates will undergo a basic disclosure check.
Enjoy Great Benefits
Our benefits include 26 days annual leave (rising to 31 days after 3 years), birthday leave, pension, health cash plan, and flexible benefits. We support ongoing learning through qualification funding for courses and conferences.
Apply via our website: https://www.karbonhomes.co.uk/careers/
Important Dates
Closing date: Wednesday 7 May 2025
Early applications are encouraged as we may close the advert early.
Interview date: Thursday 15 May 2025
We are committed to equality and diversity. We welcome applications from all backgrounds and provide reasonable adjustments for applicants with disabilities.
For adjustments, contact recruitment@karbonhomes.co.uk. #J-18808-Ljbffr