Salary: £33,000 - 48,000 per year Requirements: At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner Strong technical skills in: - Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender - Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS) - Directory Services: Active Directory Domain Services, Entra ID - Ivanti UWM: Environment Manager, Application Control, Performance Manager - Monitoring Tools: ScienceLogic, SCOM - Networking Fundamentals: DNS, DHCP, TCP/IP - Policy Management: Group Policy, Intune Policy - Quest: Active Roles, Recovery Manager - Scripting: PowerShell Responsibilities: Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption Technologies: AWS Active Directory Azure Cloud Support TCP/IP Web More: We are excited to build a team of 2nd Line Support Analysts at our Technical Operations Command Centres in Nottingham, Milton Keynes, or Hatfield due to a new contract win. We value initiative-driven, proactive individuals with a solid understanding of IT infrastructure. You will work in a collaborative environment that emphasizes continuous learning and development, closely collaborating with 3rd Line specialists to resolve incidents and implement key infrastructure changes. This role presents a fantastic opportunity to enhance your technical skills while significantly impacting our customer experience. Please note that you need to hold current Government SC clearance or be eligible to achieve it, and the role requires working five days a week at our offices. last updated 5 week of 2026