Apex Fintech Solutions, is a leading innovator in the fintech sector, leveraging advance...
We are seeking an experiencedSenior Product Manager (SLA Management)to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery. You will partner closely with Engineering, SRE/DevOps, Support, Operations, Legal, and Customer teams to deliver reliable, compliant, and market-differentiating service performance.
Duties/Responsibilities
* Define and execute product strategy, vision, and multi-quarter roadmap
* Generate insights and actionable recommendations aligned to business goals
* Balance day-to-day execution with long-term product vision
* Collaborate with Engineering to define technical requirements, APIs, and system architecture
* Drive product launches and coordinate cross-functional delivery
* Partner with customers and senior business leaders to identify product opportunities
* Build and maintain strong relationships across internal teams and external partners
* Facilitate effective ceremonies and maintain clear stakeholder communications
* Serve as primary point of contact for product-related initiatives
* Define and measure success criteria and KPIs for product features
* Leverage analytics and data tools to drive continuous improvement
* Monitor product performance, adoption, and user satisfaction
* Use insights to inform product roadmap and feature prioritization
Education and/or Experience
5+ years of product management experience
Demonstrated success shipping products at scale
Experience working in agile development environment
Required Skills/Abilities
Strong understanding of modern software development practices, APIs, and Agile methodologies
Proficiency with product management tools such as Jira, Confluence, Figma, or Miro
Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools
Ability to work effectively with engineering teams on technical product decisions
Exceptional verbal and written communication skills with ability to collaborate across technical and non-technical teams
Proven ability to prioritize and manage multiple initiatives in fast-paced environments
Strong analytical and problem-solving skills with attention to detail
Strategic mindset with capability to navigate ambiguity while delivering impactful solutions
Strong decision-making skills with ability to challenge norms when necessary
This job operates in a hybrid, office environment 2 days per week.
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