About Us
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a Licensing Support Officer to join our Licensing Service. The Licensing Team are responsible for administration, compliance and enforcement of a variety of licensing regimes including taxis, alcohol & entertainment, gambling, street trading and street cafes.
The applicant must be proficient in the use of various databases such as Microsoft Word, Excel, SharePoint and Teams. Knowledge of CIVICA (app/CX) or other licensing databases would be an advantage, but training will be provided.
The role requires someone with the ability to prioritise their own work to meet statutory deadlines and who shows attention to detail and accuracy.
Key Responsibilities
* Assessment, administration and consultation for a range of licences.
* Preparation and issue of legal documents.
* Processing online card payments and dealing with customer invoices.
* Establishing and maintaining links between licence holders, businesses and the public.
* Giving advice to applicants about technical standards and processes.
* Physical inspection and measurement of vehicles.
* Supporting Licensing officers with case management, accompanying on compliance visits and involvement in multi‑agency enforcement exercises.
* Using various online portals to carry out vetting of applicants.
Valid driving licence and own transport would be useful but not essential.
Work Style
The role falls into the category of Flexible Worker which means you can expect to work in the following way:
* 2‑3 days in the office
* Works both from home and the office, depending on the task at hand.
* Training is provided to help balance work‑life and manage time effectively, with an emphasis on communication for team touchpoints and planning in‑office days for collaboration.
There may be requirement to work out‑of‑hours by arrangement.
About You
We are looking for an experienced administrator with customer service experience who demonstrates good attention to detail and can work within a fast paced and varied licensing service.
In this role, you will need to have a good working knowledge of the various licensing regimes. We are looking for an officer to specialise in the assessment, compliance monitoring and enforcement of a range of taxi licences so experience in this area is essential.
You will have a proven track record in enforcement, experience of legal processes and file preparation together with the ability to manage a proactive inspection caseload alongside reactive enforcement as necessary.
Essential Criteria
* NVQ level 2 in literacy and numeracy.
* Proficient in the use of various databases such as Microsoft Word, Excel, SharePoint and Teams.
* Ability to work with contractors and engage with the public.
* Proven customer service skills and an ability to liaise with external partners, statutory agencies, Councillors and licence holders.
* Ability to communicate effectively with colleagues and customers, both verbally and in writing through the appropriate use of case or site notes and other records within information sharing protocols and record keeping policies.
Desirable Criteria
* Experience of case management systems such as CIVICA APP.
* Experience of using online portals to carry out and record vetting checks.
What We Offer
* Competitive salary and benefits.
* Flexible working arrangements.
* Local Government Pension.
* Opportunities for professional development.
* Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
* Opportunity to purchase up to an additional 10 days annual leave each year.
* Dedicated in‑house Wellbeing Team.
* Salary sacrifice Cycle to Work and Electric Vehicle schemes.
Further details of our excellent rewards package can be found in our Benefits booklet.
Equal Opportunities
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.
We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.
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