Deployment Manager
Department: Customer Operations
Employment Type: Permanent - Full Time
Location: UK - Hybrid
Reporting To: Cheryl Williams
Description
Your new company
A tech scale up with Big Plans...
When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.
Not Heard of us ?
We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
We are looking for an exceptional Deployment Manager to join the team responsible for driving business efficiency through adoption of best-in-class deployment processes, utilizing the latest enhancements to support the rapidly growing scale-up.
This role combines the deployments of development to key systems that support the effective day to day operation of the business, enabling the evolution of these systems to meet long term technical goals.
In this role, the candidate would have an opportunity to build out key Frameworks and best practices for the development teams to follow to ensure the smooth deployments of our developments to our full end to end ERP, working with key technical stakeholders from the data, product engineering and finance teams to ensure we mitigate errors before deployments proceed.
As part of the business systems team, this role is expected to act as a leader within the team, under the guidance and leadership of the Senior Business Systems Director.
With the evolution of these systems to support the next stage of Exclaimer’s growth still in its early stages; this is an opportunity to contribute towards their long-term technical direction. The preferred candidate will be experienced, able to adapt to change and someone who enjoys working within a dynamic fast paced environment.
Key Responsibilities
* Own and manage all Salesforce deployment processes, utilising Gearset to compare environments, manage version control, and deploy with confidence.
* Establish and maintain a robust and repeatable CI/CD pipeline, promoting automation and reducing manual intervention across the release lifecycle.
* Work closely with developers, administrators, and business stakeholders to schedule, coordinate, and validate deployments across multiple environments.
* Ensure the integrity and consistency of deployed solutions across development, staging, and production orgs, minimising errors and downtime.
* Actively look for opportunities to improve release efficiency, implementing DevOps best practices and driving a culture of continuous improvement.
* Proactively monitor deployment activity, triaging and resolving deployment failures and coordinating rollbacks if necessary.
* Maintain documentation of deployment processes, tools, and environment configurations.
* Contribute to the release governance strategy, including defining policies, environment branching strategies, and approval workflows.
Skills Knowledge and Expertise
* Strong, hands-on experience with Salesforce deployments, ideally within a high growth SaaS or enterprise setting.
* Demonstrable knowledge of Gearset and the ability to manage complex deployments using its full feature set.
* Familiarity with DevOps principles, including CI/CD, automated testing, and version control (e.g., Git).
* Proven ability to compare and synchronise metadata and manage changes across multiple Salesforce environments.
* A proactive, detail-oriented approach to release management, with a strong emphasis on quality and minimal disruption.
* Experience with NetSuite would be a plus.
* Enthusiastic about process optimization and passionate about delivering high impact improvements to the release pipeline.
* Curious and continuously looking to improve tools, processes, and deployment performance.
Benefits
We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:
* Remote / Hybrid working
* Healthcare
* Life insurance
* 6 weeks - work anywhere option per year
* Employee Assistance program
* Contributory retirement savings plan
* Opportunities for training & development
* Great team and culture
* Discounts portal
* Income protection Insurance
* Online GP services
Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
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