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This is a full-time role, based at Woolley & Co, Solicitors’ head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP.
Hours: 35 hours per week (full-time)
Location: onsite
Who are we:
We are a national network of highly experienced divorce and family law specialists who work together to provide expert legal advice while supporting each other in a truly collaborative environment.
With over 500 years of combined experience, our team thrives on mutual respect, knowledge sharing, and a culture that is both supportive and empowering. There is no hierarchy or office politics — just a progressive and dynamic way of working that allows everyone to excel.
Culture and community:
We believe in fostering a culture that enables our people to thrive. At Woolley & Co, we aim to ensure that all our staff find their work fulfilling, with clients at the heart of our service. Personal development, support and a nurturing environment are central to our approach. We want our team members to feel comfortable, valued, and empowered to do their best work in a way that suits them.
We prioritise personal development and are committed to helping our people learn and grow in a way that suits them. At Woolley & Co, there is no pressure – just empowerment. We work with our team members to support their professional growth, providing opportunities for learning, mentorship and career development. Our goal is to create an environment where every member of our team feels encouraged, motivated and equipped to reach their full potential.
Main purpose of the role:
To provide front line call handling services and admin support for national law firm Woolley & Co, Solicitors, as part of a small, supportive head office team.
Main responsibilities:
* Handle incoming calls from clients, solicitors, barristers, suppliers etc.
* Filtering calls and handing over the call to other relevant members of staff
* Processing new enquiries via a case management system and distributing enquiries to lawyers
* Process and distribute new client enquiries received via web forms and emails
* Use excellent communications skills to provide a professional first impression of the business
* Provide administrative support to the Office Manager, lawyers and other members of the head office team
* Follow administrative procedures as explained by the Office Manager
* Scanning, photocopying and filing confidential documents
Education and experience requirements
* 3 years+ administration experience
* 3 years+ call handling experience
* Knowledge of software including: Microsoft Word, Excel and Outlook
* Knowledge of virtual telephony/ switchboard systems and case management systems an advantage
* Good verbal and written communication skills
* Excellent attention to detail and good time management skills
To apply for this role, email a copy of your CV with a covering letter explaining your relevant experience to natalie.judge@family-lawfirm.co.uk .
For more information on Woolley & Co, Solicitors and the role, visit https://www.family-lawfirm.co.uk/careers/
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other, Information Technology, and Management
* Industries
Law Practice
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