Join to apply for the Customer Service Advisor role at TAKKT Group.
Are you a customer champion? Do you love delivering excellent customer service and have exceptional interpersonal skills? Are you a genius problem solver? At TAKKT Group, we pride ourselves on offering our customers what they want. We supply the best quality products at the best prices and are on a huge growth trajectory. We’re looking for a highly skilled Customer Service Advisor to join our friendly and close‑knit team in Gloucester, working as part of our service division to help customers with any issues they have and ensure a satisfying outcome and overall experience for each contact.
Main responsibilities
* Deliver an excellent and consistent customer service experience via all channels, including telephone, email, and face‑to‑face (internal colleagues).
* Ensure that all customer contacts are handled well, giving customers the best possible experience of our brand.
* Liaise with internal departments as and when necessary (eg. Accounts, Warehouse).
* Actively help customers purchase through cross and upsell opportunities.
* Continuously and proactively develop your knowledge of all company products.
* Provide accurate information to customers as well as guidance, supporting them to make product selections.
* Ensure that information is accurately entered into our systems.
* Remain compliant with all security and data protection legislation, best practice, and internal guidelines.
* Handle any customer issues or problems quickly, politely, and professionally.
* Use sound judgement in making decisions to balance customer experience with profitability.
What we’re looking for in you
* Ideally a background in customer service, either telephone or face‑to‑face.
* Outgoing personality with the ability to form relationships with both customers and the wider team.
* Ability to use own initiative when dealing with customers to ensure the conclusion is satisfactory to both the business and the customer.
* Confident and passionate about delivering great service.
* Excellent attention to detail.
* Problem‑solving skills.
* Excellent interpersonal skills; a great communicator with a flair for speaking and conveying messages professionally and accurately.
What we can offer you
We want you to love working here, so we are offering a competitive salary in line with the national living wage, the potential to earn a great bonus, a contributory pension scheme and 23 days’ holiday (plus bank holidays and your birthday). We also provide many other perks such as free cold and hot drinks, free snacks, weekly prizes and competitions across the service teams.
Benefits
* Additional leave
* Company events
* Company pension
* On‑site parking
* Sick pay
* Store discount
* Work from home
Schedule
* 8‑hour shift
* Flexitime
* Monday to Friday
* No weekends
Work Location: Hybrid remote in Gloucester
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industry
Wholesale
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