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With your high levels of enthusiasm for our brand and belief in the way we do business, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
Customer Experience
As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer-focused store experience daily. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery
Retail-related beauty expertise is highly desirable. It is beneficial for our Assistant Store Managers to learn and use internal systems and analyze performance to help manage the store's commercial side. In the ever-changing world of retail, we need people who can monitor and manage change. Our Assistant Store Managers must help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident in coordinating between customers, the team, and the manager. Full knowledge of the beauty market, our competitors, and a passion for our products are essential.
Teamwork and People Management
Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and resolve issues promptly. We are looking for flexible and responsible role models capable of attracting, retaining, and growing talent that reflects the brand.
What we look for
* Experience working within a customer service and/or beauty environment with both sales and service targets
* Working knowledge of shop operation processes
* Demonstrated success in driving sales by leading and motivating a team
* The ability to solve problems in a timely manner
* Willingness to work flexible hours, including holidays, nights, and weekends to meet business needs
* Good IT Skills
* Ability to demonstrate outstanding communication and operational skills
* Flexibility to work across Sunday to Saturday is required
Talent Drivers
Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose
Your role in a nutshell
With your enthusiasm for our brand and belief in our business approach, you will share responsibility with the Store Manager to drive the store and team towards retail excellence and strong sales results.
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