Overview
What you will do
You will act as the Learning Program Manager for the delivery of the BEST Learning program supporting our Field Technicians for Johnson Controls. This role offers the opportunity to partner with the business to support the recruitment and retention of technicians with diverse backgrounds and experiences, and to grow a team of technical instructors to build a gold standard learning experience for new recruits and deliver highly productive and engaged technical talent to the business.
You will have a passion for learning and all things technical, and you will translate that passion into quality content for a diverse group of learners. You will be a self-starter who continuously improves and creates new learning programs, and you will closely partner with other members of the learning team globally. Your team will touch employees, distributors, and customers.
How you will do it
* Field experience, working with JCI HVAC and IREF products and systems, install and service in the field and with customers
* Experience training colleagues, customers, and partners on JCI HVAC and IREF products
* Project Management ability to plan, deploy and measure learning programs and delivery
* Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders
* Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content
* Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)
* Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization as we operationalize our L&D offerings
* Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs, and internal clients. Ensure lessons learned and best practices from previous learning initiatives are captured and implemented into cross-functional projects
* Help implement metrics and evaluation protocols for learning deliverables in the region. Foster a growth mindset and support the career growth and development of all learning team members
* Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment
What we look for
Required
* Extensive experience in Project/Program Management to support program management, scheduling, communications, and delivery
* Previous experience in a Learning and Development role
* Previous experience in supporting teams who deploy learning across the EMEALA region
* Industry experience in a related field
* Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers, and stakeholders
* Strong writing and communication skills in English and French
Preferred
* Field experience working with IREF/HVAC, understanding of HVAC and IREF products and systems, install and service in the field and with customers, in any relevant role (technician, engineer, sales engineer, product support or front-line manager) with demonstrated interest in training and supporting colleagues to build knowledge and enhance performance
* Strong writing and communication skills in Dutch
* Experience in delivering trainings
* Experience working in a multinational organization
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