Job description
Organisation: Derby Homes
37 hours per week
Temporary – 12 Months. Secondment opportunity
This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role.
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do!
We are looking for an enthusiastic and dedicated individual to join our Intensive Housing Management team. The post holder will be working with a mixture of introductory and secure tenants.
Duties shall include:
1. General tenancy management, working with customers when we have identified needs which impact on their ability to manage their tenancy.
2. Low level tenancy enforcement and intensive management of cases within a defined caseload.
3. Arranging viewings and signing up new tenants when we have identified needs which impact on their ability to manage their tenancy.
4. Getting involved with customer consultation.
5. Making referrals to, and working with, partners and other organisations to sustain tenancies.
6. Safeguarding.
7. Project work, which may include services around domestic abuse and housing, learning disability properties, temporary accommodation, services for young people leaving care etc.
You will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs assessments, risk assessments and action plans are completed and reviewed within the procedural time frames. You will be able to work on your own or as part of a team in a fast-paced environment. You will have excellent negotiation skills, be organised and motivated.
This post is subject to an enhanced DBS check.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
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