Customer Care Specialist London Hayes Hybrid We are looking for exceptional customer service professionals to join our team! This opportunity focuses on providing exceptional service, you’ll support sales teams, handle enquiries, and help every customer enjoy a 5-star journey. As a UK B Corp Certified salary sacrifice specialist, The Electric Car Scheme is on a mission to make net zero the obvious choice by making electric cars and other Net Zero Benefits easy, affordable and simple for employers to offer their people. Built on best in market pricing, complete employer protection and trusted 5 star service, we are accelerating the UK towards a net zero future while creating win win win outcomes for our customers, our team and the planet. Rated 4.9 on Glassdoor and certified by Welcome to the Jungle, there has never been a more exciting time to join a fast growing, purpose driven business transforming sustainable employee benefits. Key Responsibilities: Work closely with a range of stakeholders including customers, leasing companies, and internal teams. Identify the right solutions for each customer and ensure these are delivered promptly and effectively. All complaints are picked up promptly and you will use your initiative to overcome any hurdles. Ensure every customer receives a 5* experience during the lifetime of their lease. Help lead our customer support enquiries and the management of our ticketing system. About you: 2 years experience in customer service or aftersales role, supporting in delivery of a software or professional service. Exceptional people skills as well as excellent written and verbal communication skills. You thrive in using a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them. Excellent organisational skills and attention to detail. Phone first mindset, with the ability to build rapport and take ownership. Benefits: Hybrid working: Split your week between home and the office, with set in-office days on Mondays and Wednesdays 25 days holiday plus bank holidays Add 1 day holiday per year service buy / sell up to 5 days each year Flexible work policy with options to take into account family care Enhanced parental leave Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car £500 pa. personal development budget £100 home office budget Bupa healthcare Equity options - own a part of the business