NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Cover Letter Required
Job Purpose/Overview
This role is seeking a Service Owner accountable for the delivery of our Communication and Navigation Technical Domain. The domain comprises our key voice transmission, and receiver infrastructure alongside remote navigation equipment with tools utilised by air traffic control. The Service Owner is accountable for the performance envelope, finance, risk, and future strategic direction.
The post holder will also have financial responsibility for the area that shall be managed within the overall financial envelope.
External Job Description
NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Cover Letter Required
Job Purpose/Overview
This role is seeking a Service Owner accountable for the delivery of our Communication and Navigation Technical Domain. The domain comprises our key voice transmission, and receiver infrastructure alongside remote navigation equipment with tools utilised by air traffic control. The Service Owner is accountable for the performance envelope, finance, risk, and future strategic direction.
The post holder will also have financial responsibility for the area that shall be managed within the overall financial envelope.
Other Duties Include
* Maintaining a 10 year vision, road map and success of the service, aligning with our Technical Goals.
* Maintaining the long-term P&L for the service; developing and presenting the operating budget for the services in scope and, upon final budget approval, manage within agreed variances.
* Throughout the service lifecycle, analyse and coordinate relationships with and between stakeholders.
* The stewardship of requirements across the whole service lifecycle and ensuring that these are aligned to stakeholder need.
* Responsible for negotiating requirements with suppliers, including service and operational level agreements (SLA’s & OLAs) relating to the service.
* Steward of benefits realisation aligned to service investments
* Conducting monthly Service Reviews to continuously monitor, record and improve service performance.
* Successful management of the service - meeting KPI’s for all stakeholders.
* Key interface to related roles in NATS: e.g, Service Design, Service Delivery Manager.
Essentials Skills and Experience
* Adopts a leadership mind-set, focused on the continual improvement of the service designed to fit a market need whilst balancing all stakeholder requirements
* Is comfortable operating under circumstances where there is a high degree of uncertainty
* A proven track record of balancing risk with reward
* Good honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development
* An accomplished and respected leader with well-developed communication, influencing and negotiation skills in a complex organisation
* Proven leadership of multi-disciplinary teams across a service lifecycle and through a matrix-based organisation
* Career record of leading successful business change programmes
* Experience of leading regular road mapping exercises, engaging all key stakeholders to build a clear way forward for the service
* Experience managed service contract requirements & negotiation
* Strong written and verbal communication skills with a proven ability to influence at all levels
* Good understanding of the NATS operating environment and our strategic intent / objectives
* Budgetary responsibilities of £5m+
Additional Vacancy Information
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit Why NATS?
We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here .
If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry
AutoReqId
5853BR
Division
Technical Services
Location
Swanwick, Whiteley, Prestwick. Open to Hybrid working.
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