HMNB Devonport Plymouth Job Summary Devonport Naval Base is the largest Naval Base in Europe. It is a 650 acre site with 15,000 acres of water space, employing 12,000 people on site. The Base is primarily focused on delivering timely deep maintenance to the UK’s submarine fleet. It is also the operating home base for frigates, amphibious Ships, Royal Marines. It employs more than 10% of Plymouth’s workforce and contributes to 14% of Plymouth’s economy. Devonport Naval Base is the nerve centre for the Royal Navy in the South West. It supports operations around the globe and provides the ships, submarines, people, and equipment to deliver the UK’s defence policy. Its mission is to meet the support and operating requirements for the Naval Service and UK’s allies, from the South West, reaching worldwide. The unique opportunities offered within are varied, challenging and exciting and support Navy Command’s role to generate and operate forces for today and to ensure we are ready for tomorrow by developing and delivering the Navy of the future. Navy Command provides an open, flexible and supportive work environment and Civil Servants and Armed Forces personnel work together in a wealth of interesting and challenging jobs in different disciplines, from finance; legal services; personnel and HR; project planning, operations and managing contracts, to media and communications. The MOD provides an excellent opportunity to develop skills through personal development and offers flexible working, excellent annual leave and maternity allowances and a very competitive pension scheme. To ensure that no one is put at a disadvantage during the recruitment process due to disability, condition or impairment, our intent is to reduce or remove any barriers where possible and provide additional support where appropriate both during this recruitment process and in the role once a suitable candidate has been appointed. Therefore, if you feel you would wish to discuss any reasonable adjustment either as part of this recruitment process or if you were to be appointed in the role being advertised, please do so with the recruiting line manager. This position is advertised at 37 hours per week. Flexible working is available by agreement with the line manager, however due to the nature of this role, candidates must be prepared to spend the majority of their time on site. Job Description To articulate the requirement and priority for service delivery of warehouse & distribution management to the Industry Provider at the appropriate level to ensure that NBC(D)'s operational priorities are delivered. To Support the Devonport Intelligent Customer (IC) for Warehouse, Storage and Disposal when enacting the role on behalf of the MoD as the contracting Authority, to retain adequate resources and technical competence, to set the requirements, understand the contract, monitor, measure and assess whether the deliverables and activities of the Industry Provider meet the requirements of the contract. Assure that the warehouse and distribution services delivered by the Industry Provider are compliant with the Devonport Lot Contract and comply with the requirements of the Secretary of State’s Policy Statement and its amplification in any Defence Safety Authority (DSA) publication. To ensure the Industry Provider is held to account, and to raise any concerns to the appropriate NBC Authority (commercial, safety or security). To be prepared to challenge the quality of the service provision to ensure the MoD as the customer receives the required level of service, which is compliant with legislation, MOD Policy, and industry standard. Assure value for money while seeking to increase platform, infrastructure and asset availability and materiel resilience resulting from warehouse and distribution. To build collaborative, positive relationships with Industry Provider staff in support of the safe, secure, and efficient delivery of the warehouse and disposal Naval Base outputs scoped in the Devonport Lot Contract. To maintain a clear understanding of what the Industry Provider should deliver as part of the contracted warehouse and distribution outputs. To take prompt action as appropriate where the service being delivered by the Contractor do not meet the required level of outputs demanded by the Devonport Lot Contract; this covers both ‘over’ and ‘under’ provision. To build positive and effective relations with the NBC(D), Defence, Equipment & Support, Submarine Delivery Agency, and Surface Ships Contract Management Teams. To hold the Industry Partner to account for provision of timely performance metrics such as management information and Key Performance Indicators for supply chain services in accordance with the Devonport Lot Contract and as required. To raise warehouse and distribution Contract performance, technical safety and/or security concerns with the appropriate HMNB(D) Group Head teams seeking resolution at the lowest level, starting with local IC to Industry Provider, then, if not resolved, to the Business Management Group (or equivalent) and, if necessary, to the Central Contract Management Team. NBC’s Estates Service Delivery Head to be updated at each stage. To seek the necessary advice from the Commercial Team through the appropriate HMNB(D) Group Head to invoke the Dispute Resolution process in accordance with the Contract where performance is not being met and the Industry Partner cannot improve performance. To ensure that, where relevant, the Authority’s initiatives, objectives and specifications are understood and implemented through established Business Processes and that any Commercial or Financial consequences are appropriately identified and managed with the engagement of key stakeholders. To understand and effectively communicate with other members of the Intelligent Customer function through informal networks and the Intelligent Customer Forum to ensure a considered and joined up approach with the Industry Partner. Capture, record, and mitigate risk associated with storage capacity in Devonport escalating to line manager when necessary. To ensure that business objectives are clearly and simply stated and understood from early in the procurement process and shared by all parties. If business objectives change in the near to long term, the IC should work with the Industry Partner to enable reasonable adjustments to service delivery.To ensure that “Responsible Persons” have been appointed by the Industry Provider and are discharging their obligations. To hold regular Intelligent Customer / Industry Partner meetings. To be responsible for monitoring output delivery and agree or disagree with the Industry Partner’s self-assessment of performance against the required standards. To be ready to challenge when the standards are not met. To liaise with NBC(D)’s customers and assess Customer Satisfaction. To assure Contractor performance via the analysis of Management Information, Key Performance Indicators, visible checks, and customer satisfaction.To continually review and propose improvements to performance measures and to assess changes in requirements and propose contract amendments. Holding the Industry Partner to account for provision of timely performance metrics in accordance with the Contract and as required. To ensure regular engagement with the Industry Partner to outline issues and discuss resolution. If these cannot be resolved at working level, then they should be escalated up to the Devonport Service Delivery Intelligent Customer. To act as a member of the Devonport Intelligent Customer Forum which provides the opportunity for a ‘MoD only’ discussion with other ICs, Finance, Commercial and Requirements Leads to ensure coherency, share, and build best practice, discuss issues. To articulate the requirement and priority for service delivery of warehouse & distribution management to the Industry Provider at the appropriate level to ensure that NBC(D)'s operational priorities are delivered. To Support the Devonport Intelligent Customer (IC) for Warehouse, Storage and Disposal when enacting the role on behalf of the MoD as the contracting Authority, to retain adequate resources and technical competence, to set the requirements, understand the contract, monitor, measure and assess whether the deliverables and activities of the Industry Provider meet the requirements of the contract. Assure that the warehouse and distribution services delivered by the Industry Provider are compliant with the Devonport Lot Contract and comply with the requirements of the Secretary of State’s Policy Statement and its amplification in any Defence Safety Authority (DSA) publication. To ensure the Industry Provider is held to account, and to raise any concerns to the appropriate NBC Authority (commercial, safety or security). To be prepared to challenge the quality of the service provision to ensure the MoD as the customer receives the required level of service, which is compliant with legislation, MOD Policy, and industry standard. Assure value for money while seeking to increase platform, infrastructure and asset availability and materiel resilience resulting from warehouse and distribution. To build collaborative, positive relationships with Industry Provider staff in support of the safe, secure, and efficient delivery of the warehouse and disposal Naval Base outputs scoped in the Devonport Lot Contract. To maintain a clear understanding of what the Industry Provider should deliver as part of the contracted warehouse and distribution outputs. To take prompt action as appropriate where the service being delivered by the Contractor do not meet the required level of outputs demanded by the Devonport Lot Contract; this covers both ‘over’ and ‘under’ provision. To build positive and effective relations with the NBC(D), Defence, Equipment & Support, Submarine Delivery Agency, and Surface Ships Contract Management Teams. To hold the Industry Partner to account for provision of timely performance metrics such as management information and Key Performance Indicators for supply chain services in accordance with the Devonport Lot Contract and as required. To raise warehouse and distribution Contract performance, technical safety and/or security concerns with the appropriate HMNB(D) Group Head teams seeking resolution at the lowest level, starting with local IC to Industry Provider, then, if not resolved, to the Business Management Group (or equivalent) and, if necessary, to the Central Contract Management Team. NBC’s Estates Service Delivery Head to be updated at each stage. To seek the necessary advice from the Commercial Team through the appropriate HMNB(D) Group Head to invoke the Dispute Resolution process in accordance with the Contract where performance is not being met and the Industry Partner cannot improve performance. To ensure that, where relevant, the Authority’s initiatives, objectives and specifications are understood and implemented through established Business Processes and that any Commercial or Financial consequences are appropriately identified and managed with the engagement of key stakeholders. To understand and effectively communicate with other members of the Intelligent Customer function through informal networks and the Intelligent Customer Forum to ensure a considered and joined up approach with the Industry Partner. Capture, record, and mitigate risk associated with storage capacity in Devonport escalating to line manager when necessary. To ensure that business objectives are clearly and simply stated and understood from early in the procurement process and shared by all parties. If business objectives change in the near to long term, the IC should work with the Industry Partner to enable reasonable adjustments to service delivery.To ensure that “Responsible Persons” have been appointed by the Industry Provider and are discharging their obligations. To hold regular Intelligent Customer / Industry Partner meetings. To be responsible for monitoring output delivery and agree or disagree with the Industry Partner’s self-assessment of performance against the required standards. To be ready to challenge when the standards are not met. To liaise with NBC(D)’s customers and assess Customer Satisfaction. To assure Contractor performance via the analysis of Management Information, Key Performance Indicators, visible checks, and customer satisfaction.To continually review and propose improvements to performance measures and to assess changes in requirements and propose contract amendments. Holding the Industry Partner to account for provision of timely performance metrics in accordance with the Contract and as required. To ensure regular engagement with the Industry Partner to outline issues and discuss resolution. If these cannot be resolved at working level, then they should be escalated up to the Devonport Service Delivery Intelligent Customer. To act as a member of the Devonport Intelligent Customer Forum which provides the opportunity for a ‘MoD only’ discussion with other ICs, Finance, Commercial and Requirements Leads to ensure coherency, share, and build best practice, discuss issues. Person specification Strong relationship management skills with internal and external stakeholders. Demonstrable experience in change management. Contract management experience. Ability to prioritise conflicting requirements in a complex environment. Skilled in managing multi-agency stakeholder expectations. Strong problem-solving and visionary capabilities. Experience in collaborating with others to deliver results. Excellent oral and written communication skills. Excellent Microsoft skills within Office 365. Mandatory requirement: Level 4 in a related subject or demonstrable knowledge and experience (min 2 years) in a Logistics role at the discretion of the recruiting manager. Qualifications Level 4 in a related subject or demonstrable knowledge and experience (min 2 years) in a Logistics role at the discretion of the recruiting manager. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Making Effective Decisions Managing a Quality Service We only ask for evidence of these behaviours on your application form: Communicating and Influencing Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% In Navy Command we understand the everyday commitments both inside and outside the workplace, so our aim is to provide the flexibility to maintain a great work-life balance. We also offer an impressive range of on-site facilities including a gymnasium, tennis courts and other sporting facilities, a children’s nursery, food outlets, a handy shop, and some of car parking. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Candidates will be required to provide CV details to include job history and qualification details. Candidates will be required to provide a statement of suitability. (500 words) At sift, you will be assessed against your CV and/or Statement of suitability and the following: Communicating and Influencing When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. At Interview, You Will Be Assessed Against The Following Communicating and Influencing Making Effective Decisions Managing a Quality Service The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. Sift & Interview to be held at HMNB Devonport, dates to be confirmed. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Nicola Lunnon Email : nicola.lunnon100@mod.gov.uk Recruitment team Email : DBSCivPers-ResourcingTeam3@mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.