Job Title: IT Engineering Manager
Location: Bridgend, South Wales
Job type: Full time / Permanent (5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm)
Flotek Group is the fastest growing Tech Company in the South West, providing IT and Communications technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, our growth is driven by our core values and commitment to delivering expertise, passion, and heart in every product and service.
We are seeking an enthusiastic, cloud-focused specialist with a passion for customer service and experience in the ICT sector, preferably in an IT Delivery or IT Manager role. You will lead a team of IT delivery engineers.
Job Responsibilities:
1. Lead and inspire a team of IT professionals, fostering a collaborative and supportive environment to maintain high morale and positive culture.
2. Develop and implement training programs to support professional development, ensuring team members have the necessary skills and knowledge.
3. Champion a customer-centric approach, ensuring customer satisfaction is prioritized and the team exceeds expectations.
4. Collaborate with clients to understand their needs, providing strategic guidance and technology solutions aligned with their goals.
5. Stay updated on industry trends and emerging technologies, recommending service enhancements and innovations.
6. Work with IT Project Managers to ensure timely and within-budget project delivery.
7. Assist in delivering IT projects alongside IT delivery engineers, including email migrations, firewall installations, and email threat protection.
8. Create documentation and knowledge base articles to aid users in resolving common issues.
9. Provide excellent customer service through effective and professional communication with end-users.
10. Engage in ongoing training and professional development to stay current with industry best practices.
Job Experience Required:
* ICT background within an MSP, with experience leading a team.
* Strong customer service skills, including excellent verbal and written communication.
* Technical expertise in IT infrastructure, systems administration, networking, security, and cloud technologies.
* Proficiency with Microsoft 365, SharePoint, Azure, Backup Solutions, and security firewalls.
* Team-oriented attitude.
* Comfortable using CRMs and documentation tools.
* Valid UK driving license.
Remuneration and Benefits:
* Staff Share Equity Scheme
* Onsite Parking
* 21 Days Holiday, increasing to 25 with 4 years of service (+ bank holidays)
Note: Due to the role's nature, sponsorship or relocation assistance is not available; candidates must reside in the UK.
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