We are currently looking for a Customer Service Administrator to work as part of the resolution team, with a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complaints are handled and resolved!
Key responsibilities for the Customer Service Administrator:
1. Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
2. Provide first contact resolution and ensure that customers are kept up to date and a resolution is reached.
3. Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements.
4. Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
5. The Customer Service Administrator must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
6. Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.
Experience of the Customer Service Administrator:
1. You will have experience working in a fast-paced Customer Service Administrator, complaints resolution role.
2. Able to demonstrate great communication skills, showing confidence over the telephone but also through computer systems.
3. Has fantastic attention to detail, able to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further issues in the future.
4. Demonstrates good understanding of exports, documentation, transport options, overall order book management and competence with SAP software.
If you have the skills and experience required for the role of Customer Service Administrator, please click on the link below to apply directly!
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