Deal with and respond to all calls, emails & communications received to the constituency office including face to face consultations, telephone queries and emails ensuring that there are prompt responses to all such communications. Please note, the role will require the successful applicant to undertake security clearance.
Responsibilities
* Analyse patterns of enquiries and produce reports and critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
* Attend constituency meetings as appropriate
* Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
* Draft responses to constituents
* Ensure records are kept and information managed confidentially in line with the data protection legislation
* Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
* Gather relevant information to assist with resolving cases
* Log all cases; monitor progress and ensure all identified actions are taken
* Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
* Ensure all enquiries are dealt with in a timely manner
* Retain records and information confidentially and in line with the Data Protection Act
* Carry out any other reasonable duty, as requested by employer.
Skills and Qualifications
* Excellent communication and organisational skills.
* 6 months experience working in an administrative/office environment, or a similar role with a busy environment.
* A high level of computer literacy.
* Awareness of local constituency issues.
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