Overview
General Information: Salary £25,582. Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach External. Location Chatham. Region South East. Closing Date 05-Nov-2025. Post Type Permanent. Civil Service Grade AO. Number of jobs available 1. Reserve List 12 Months. Job ID 11075.
Your role
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
* Preparing paper and digital files for court, tribunals, hearings and meetings which may include some manual handling.
* Administration of Cloud Video Platform hearings
* Ushering / Clerking
* Judicial Liaison including set up and use of video hearing equipment.
* Creating and updating records on our in-house computer system and data input
* Resulting courts accurately, interpreting accurately the information required on a court file.
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Your Skills And Experience
With a friendly and approachable manner, youll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a fast-paced environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
For candidates invited to interview, please note these will be conducted in person at Medway County Court, Gun Wharf, Chatham, ME4 4AR.
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