Honeycomb is delighted to partner with an established Insurance Company to recruit for a Claims Handler to join their busy office based in Belfast. The role is full time and permanent and would suit someone coming from a strong customer service or financial services background, looking to move into an insurance environment, with great opportunity for growth & development. The Client Our client has an established and strong reputation in the insurance industry and are known as a specialist provider of structural insurance warranties and building control services, primarily serving the construction and property sectors. They have been trading for over eight years, with their Head Office based in Belfast. They pride themselves on being customer focused, value driven and quality led. The Role The role of the Claims Handler will sit within the Claims team. You will be responsible for processing and investigating claims under the structural warranty policy and consumer code. Typical duties will include: Reviewing claim notifications in accordance with policy wordings. Obtain and verify information enabling a valid claim to be correctly recorded. Proactively handle the claim to conclusion while managing expectations or repudiating if required. Provide comprehensive verbal and written advice on all aspects of policy wording in relation to cover and claims. Adhere to all agreed service level agreements and internal claims processes. Share best practice with team members and liaise with other departments including Underwriting, Survey and Technical. Desirable Criteria 5 GCSE's grade C or above (including English and Math's) or equivalent NVQ Ability to work with confidential and sensitive data Experience of working in a busy office environment Strong customer focus Advanced IT skills Excellent communication skills Package Starting salary from £25,000, depending on experience Pension contribution Private medical care 25 days annual leave, plus stats Monday to Friday working hours, in office Career progression opportunities To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb on. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Skills: Insurance Admin Personal Lines Claims Banking customer service Finance Benefits: Pension Private Medical Growth