Service Desk Analyst
Remote/Liverpool (on site once a week)
£150 per day (Inside IR35)
4 months +
A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.
Responsibilities-
First-line support via phone and email
Incident management using ServiceNow
Troubleshooting and resolving technical issues
Managing ticket queues and escalations
Collaborating with internal and external teams
Supporting software like O365, Windows 10/11, SharePoint, and more
Experience required-
Strong customer service skills
Experience in 1st Line IT support
Excellent communication and problem-solving abilities
Familiarity with ServiceNow and ITIL practices
Knowledge of O365, Windows, SharePoint, and client-facing platforms