Salary: £40,000 - 40,000 per year Requirements: Full UK Drivers License Troubleshooting skills in Active Directory, VMWare, Windows, Storage, Backups, and Networking Effective communication Excellent customer service skills Effective team player Attention to detail Responsibilities: Co-ordination and ownership of support tickets Liaising with 3rd party vendors and participating in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3rd line technical support to internal and external customers, maintaining service levels Performing daily health checks of core service platforms Performing regular maintenance and patching of core service platforms Creating and maintaining technical knowledgebase documentation Technologies: Active Directory IaaS Support VMware Windows More: We are looking for someone to join our support team to provide 3rd line support to both internal and external customers. The ideal applicants should be technically sound individuals who can work in high-pressure situations and possess demonstrable knowledge of core concepts in a multi-service provider environment, including IaaS, Backups, Storage, Disaster Recovery, and Networking. Our role supports and operates enterprise infrastructure within a managed hosting and data-centre environment, and we seek engineers with solid, hands-on experience across compute, virtualization, storage, and networking. We offer a collaborative team environment where you can grow and stay engaged. last updated 10 week of 2026