Position - Technical Writer
Location - Remote / London / Vilnius
Salary - up to £50,000
We're looking for a system-minded Technical Writer to join a modular banking platform used by FinTech teams to take ownership of their product documentation and turn it into a clear, reliable source of truth. Your mission is to make sure that every part of the platform is understandable to those who use it by transforming scomples materials into a well-structured, cohesive documentation experience.
Key Responsibilities
1. Audit all existing documentation including the Knowledge Base, API references, onboarding flows, and training materials
2. Identify the purpose of each piece of content and map it to a clear, intuitive documentation structure
3. Rebuild the information architecture so users can easily navigate concepts, processes, and tasks
4. Refresh unclear or outdated articles and create new content where information is missing
5. Write clear explanations of product components, concepts, configurations, and user journeys
6. Break down multi-step processes into accurate, practical workflows that match real user behaviour
7. Establish and maintain consistent terminology for core concepts (e.g., wallets, roles, cash desks)
8. Collaborate closely with engineering, product, and customer-facing teams to understand product logic