Salary: £24,600 - 24,600 per year Requirements: Experience working in an IT support role or a recent IT-related degree Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams, and Intune Familiarity with Telephony Systems Strong customer service skills and the ability to communicate clearly with users Good problem-solving skills, attention to detail, and the ability to prioritise tasks under pressure Experience in Zero Trust Network solutions (helpful but not essential) Experience in Network Troubleshooting (helpful but not essential) Responsibilities: Responding to IT queries from colleagues and providing helpful, timely support Troubleshooting issues across software, hardware, networks, and business systems Supporting our Webchat and Telephony systems Managing user accounts, passwords, permissions, and access rights Producing and maintaining documentation and help guides for users Helping deliver IT projects and carrying out daily system checks to ensure optimal performance Technologies: Active Directory Hardware Support Microsoft 365 Network Windows Office 365 More: At Money Advice Trust, were passionate about making a positive difference. We are looking for an IT Support Analyst to join our IT team, working on a hybrid basis from our Birmingham office. This permanent, full-time role offers a salary of £24,600 and includes a wide range of benefits such as 29 days annual leave plus bank holidays, a contributory pension scheme, remote working arrangements, generous life insurance, wellbeing days, a healthcare cashback scheme, and access to an Employee Assistance Programme. We are committed to creating a diverse and inclusive workplace and warmly welcome applications from all backgrounds. last updated 14 week of 2026