L'Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service‑driven culture. You will support monitoring the store's performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Customer Experience & Brand Excellence
* Support to Deliver a World Class Luxury Service Experience: Ensure through coaching and feedback that the team delivers exceptional customer service throughout all brands and touchpoints.
* Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, immerse customers into the brand's history and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories and beauty tech offerings.
* Foster Omni Experiences: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations; represent L'Oréal Luxe brands and share expertise on internal and external social media platforms, adhering to company guidelines.
Driving Retail Performance
* Exceeding Sales Targets: Support the Store Manager to execute retail plans to achieve and surpass store retail targets and KPIs, driving long‑term growth and profitability, while proactively identifying risks and opportunities.
* Creating Engaging Events: Contribute to the development and implementation of a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands.
* Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries.
* Cultivating Client Loyalty: Build and support the team to grow and maintain a loyal VIP customer base, fostering long‑term relationships and repeat business.
People Management and Development
* Talent Acquisition: Support the Store Manager in talent attraction and recruitment.
* Team Onboarding and Training: Support the onboarding process for new team members, promoting teamwork and collaboration.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
Operational Excellence
* Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented, embody the luxury retail environment, uphold hygiene and housekeeping standards.
* Teamwork and Training: Actively participate in team efforts and complete all required training programs to keep product knowledge and brand expertise current.
* Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
* Stock & Operations: Support the store manager to ensure adequate stock levels, maintain good stock turnover of top‑performing SKUs, and manage testers and PLV.
Deliverables / Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged, high‑performance team
* Development of team and retail acumen
* People management
* Stakeholder management
* Coaching
* Operational skills & management
Key Stakeholders
* Retail Area Manager
* Business Manager
* Education / Training
* Store / Department Manager
* BA Experience
Benefits and Rewards
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
* Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Enjoy discounted dental insurance and access additional support resources for mental health and financial well‑being.
* Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
* Sustainability Initiatives: Be part of a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
#J-18808-Ljbffr