Welcoming patients in person and on the telephone, offering a kind and professional first point of contact. Booking and managing appointments using the clinical system, ensuring patients are directed to the most appropriate clinician or service. Handling patient queries with empathy and confidentiality, signposting to healthcare professionals or external services when needed. Supporting clinicians by preparing notes, updating patient records, and ensuring the smooth flow of information within the practice.
Managing correspondence, including emails, letters, and test results, ensuring these are processed and filed correctly. Assisting with the registration of new patients, updating records, and maintaining accurate patient information. Ensuring confidentiality and data protection are upheld at all times when dealing with sensitive patient information. Supporting the wider practice team, contributing to a friendly, efficient, and caring environment for both patients and staff.
Undertaking general administrative tasks such as scanning, filing, photocopying, and maintaining reception areas to a high standard Any other duties as required that the practice may deem appropraite.