Assistant Service Manager (Door Systems)
Competitive Salary - details provided on application
Bonus + Company Car
Job Type: Permanent / Full Time
Hours: Monday to Friday, 40 hours per week, 8.30am to 5.00pm
As Assistant Service Manager, you’ll play a key role in supporting the Service Manager and ensuring smooth day-to-day operations. You’ll oversee a team of engineers and service staff, helping to deliver high-quality service across a wide customer base. From managing technician activities and budgets to supporting customer relationships and operational processes, you’ll be instrumental in ensuring service excellence.
* 25 days annual leave plus bank holidays
* Additional paid birthday leave after 1 year’s service
* Contributory pension scheme
* Life assurance (x3 salary after 3 months)
* Employee healthcare cashback plan
* Cycle to Work Scheme
* Enhanced maternity and paternity pay (after qualifying period)
* Ongoing training and career development opportunities
Key Responsibilities
* Deputise for the Service Manager when required
* Lead and support a team of regional service staff and technicians
* Manage operational activities including estimating, invoicing, and planning
* Provide technical support to internal staff and engineers
* Support customer relationships, service delivery, and new business opportunities
* Mentor and develop staff, including performance management and reviews
* Ensure compliance with safety standards, policies, and procedures
About You
We’re looking for someone who brings a blend of technical know-how and people skills, including:
* Knowledge of Door Systems
* Leadership and team management experience
* Excellent communication and customer service skills
* Organisational and problem-solving ability
* Knowledge of health & safety and compliance standards
* Previous experience in a team leader, supervisor, or assistant manager role (essential)
* Relevant certifications such as GAI (preferred but not essential)
Hollyfield Personnel is an equal opportunities employer.
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