Compliance Engagement Officer
Locations: Based from either Ealing,Staines, Oxford or Winchester – Hybrid/Mobile working
Salary: £34,975 - £36,815
Type: Permanent
Hours: Full Time - 35 hours per week – Monday to Friday
DBS Level required: Basic
We’re looking for a Compliance Engagement Officer to join our Building Safety team at A2Dominion. This is a vital frontline role ensuring safe and lawful access to homes for essential inspections, servicing, repairs, and safety-critical compliance work across areas such as Gas, Electrical, Lifts, Water Hygiene, Fire Safety, and Damp & Mould.
You’ll manage cases from initial engagement through structured access pathways, using dialogue, persuasion, negotiation, and proportionate escalation. You’ll also support legal proceedings by preparing accurate evidence, attending warrant or injunction visits, and ensuring post-access compliance tasks are completed.
This role is key to strengthening A2Dominion’s compliance assurance by resolving access barriers, maintaining accurate records, and supporting residents through a customer-focused but firm compliance approach.
Key Responsibilities
* Engage directly with residents to secure access through clear communication and problem-solving.
* Progress cases through approved access pathways, escalating in line with policy and statutory timeframes.
* Prepare accurate evidence and documentation to support legal escalation.
* Attend court hearings and warrant visits when required.
* Conduct property visits to resolve access issues and ensure safety-critical checks are completed.
* Work collaboratively with internal teams and external partners to overcome access barriers.
* Promote understanding of safety obligations and statutory compliance among residents.
* Contribute to continuous improvement of processes and customer engagement strategies.
More about you
* GCSEs (or equivalent) in Maths and English (Grades A*-C).
* Minimum 3 years’ experience in statutory compliance within housing or similar regulated environments.
* Strong knowledge of statutory compliance requirements (Gas, Electrical, Water Hygiene, Fire Safety).
* Ability to prepare court-ready evidence and manage sensitive resident interactions.
* Effective communicator with the ability to explain issues clearly to varied audiences.
* Evidence of Continual Professional Development
* Customer Service and conflict-resolution skills, with experience managing sensitive resident interactions.
Desirable:
* Housing or compliance-related qualification.
* Customer Service training.
* Awareness of legal enforcement processes (warrants, injunctions).
* Knowledge of housing law, tenancy management, or safeguarding.
* Commitment to undertake relevant vocational study leading to successful professional qualification
* Experience in compliance, enforcement or building safety within a regulated or social housing environment.
About Us
A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Why Join Us?
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
* 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
* Up to 8% contributory pension
* A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
* Access to flexible benefits, salary exchange options, and a wide range of staff discounts
Diversity & Inclusion
We are proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. We offer an inclusive and accessible recruitment process and guarantee an interview for disabled applicants who meet the minimum criteria.
To request adjustments at any stage, contact our Resourcing Team at .
If you are unsure whether you meet every requirement, we still encourage you to apply, your skills and experience may be exactly what we are looking for.
At A2Dominion, everyone belongs. Join us and help shape safer, stronger communities.
Becci Zapala is managing this vacancy – B