We are looking to recruit an ambitious, dedicated and service-oriented Senior Event Manager to join our fantastic team at The Bournemouth Highcliff Marriott. If you are a passionate events and groups professional looking to develop your career within a global brand, apply today and see where your journey can take you!
The Senior Event Manager is responsible for all incoming enquiries (electronic and telephone) from conversion through to transition to the operations team for event execution. You will mainly deal with all external enquiries, providing excellent customer service; negotiating rates, finalising contracts and liaising with clients with pre and post-event planning. The successful candidate will have excellent attention to detail coupled with strong communication skills to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service. They will seek out opportunities to maximise revenue through upselling, conversion and drive repeat business, whilst adhering to event brand standards.
Perks you deserve
* Competitive salary
* Meals on duty
* Free use of the hotel gym
* Enrolment in the company pension scheme The People's Pension
* Global hotel room discounts for Marriott International
* Worldwide food and drink discounts
* Free car parking
Job summary
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established
procedures, collaborating with colleagues, and ensuring accuracy.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients
prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized
assigned groups.
• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve these
challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management
and event design.
• Acts as liaison between field salesperson and customer throughout the
event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales
process as necessary.
• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience
and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in
writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the
post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and
service levels.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to
large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet
Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer
groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio
visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviours of employees and provides feedback to
individuals and/or managers.
• Assists in the development and implementation of corrective action
plans.
• Take initiative to use his/her experience to improve service
performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational
challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.