Application Support Engineer (Software Engineering Background)
Location: Remote (must be UK based)
Rate: £450 - £475 per day (potentially some flex)
On-call Rota: (1 week in 4) + £600/month allowance
We’re supporting a growing technology consultancy delivering critical services into a major public sector customer, and we’re looking for an experienced Application Support Engineer to join a high-performing support and engineering function.
This is not a traditional service desk role. We’re looking for someone with a strong software engineering background who can operate across L2/L3 incidents, troubleshoot complex production issues, support live applications and mentor more junior engineers within the team.
The environment is varied and fast-moving, so we need someone who is comfortable working across multiple technologies and able to quickly understand different systems, services and codebases.
What you’ll be doing
* Supporting and resolving complex L2/L3 application incidents
* Investigating issues across live production systems and services
* Working across multiple technology stacks which could include PHP, .NET, Python, JVM and cloud-based applications
* Performing root cause analysis and supporting long-term fixes
* Collaborating with engineering, infrastructure and delivery teams
* Supporting operational stability, monitoring and service improvements
* Mentoring and supporting less experienced engineers within the support function
* Participating in an on-call rota (1 in 4 weeks)
What we’re looking for
* 5+ years’ experience in Application Support, Software Engineering or Production Support environments
* Strong troubleshooting and debugging capability across distributed applications
* Previous experience supporting live production systems at L2/L3 level
* Experience across multiple languages/technology stacks such as: PHP, .NET / C#, Python etc
* APIs / integrations
* Comfortable reading and understanding code to diagnose issues
* Experience working in complex enterprise or public sector environments
* Strong communication and stakeholder management skills
* Ability to mentor and support junior engineers
* Experience within ITIL/service management environments would be highly beneficial
Desirable Experience
* Cloud platforms (Azure and/or AWS)
* Monitoring/logging tools
* CI/CD environments
* Incident management and post-mortem processes
* Consultancy or managed service environments
This is an excellent opportunity for a well-rounded engineer who enjoys solving complex problems, supporting mission-critical systems and working across a broad technology landscape within a highly collaborative consultancy environment.