Job Description Overview Are you a highly organised and proactive leader with a passion for data protection and information rights? Do you thrive in a fast-paced environment where your expertise ensures compliance and empowers best practices? If so, London Borough of Harrow has an exciting opportunity for you! We're seeking a dynamic Information Governance Team Leader to join our dedicated Information Governance Team within ICT Services. This role offers a hybrid working model (minimum 2 days at Head Office, 3 days working from home), providing a fantastic work-life balance. In this pivotal role, you will: Lead and inspire a team of Information Governance Officers, fostering their development and ensuring the delivery of a high-quality service. Be the go-to expert for all Information Rights requests, providing timely and accurate advice and guidance to both internal service areas and our residents/customers. Manage and oversee the efficient handling of a high volume of Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring compliance with statutory deadlines. Ensure adherence to key legislation including UK GDPR, DPA 2018, FOI, and EIR, operating within a robust regulatory environment. Develop and maintain crucial Information Governance policies and procedures in collaboration with Service Managers and Heads of Service. Drive continuous improvement of our iCaseworks system for managing Information Rights and Information Governance processes. Monitor and manage team performance against statutory KPIs (90% for both FOIs and SARs), contributing to positive outcomes reported to key governance boards and the ICO. Build strong collaborative partnerships with internal stakeholders, maintaining trust and ensuring a joined-up approach to Information Governance. Champion a culture of innovation within the team, encouraging proactive solutions to complex Information Rights challenges. Provide strategic support and leadership on complex issues, cases, and reviews, liaising with the Information Governance Manager/DPO and Legal for expert advice. About You We are looking for someone who is: Experienced in managing and developing a team, ideally within an Information Governance setting. Highly knowledgeable of information rights legislation (UK GDPR, DPA 2018, FOI, EIR) and best practices. An excellent communicator with proven experience of engaging effectively with stakeholders at all levels. Proactive and results-oriented with a strong focus on customer service and delivering within tight deadlines. Highly organised with the ability to effectively plan, prioritise, and manage a complex workload. A strong team player with excellent interpersonal skills, capable of building credibility and influencing others. Committed to equality and diversity, ensuring our services are accessible and responsive to all areas of the community. Ideally, you will also have: An Information Rights certification or relevant qualification, or equivalent relevant work experience. Previous experience working within a local authority Information Governance Team. Good knowledge of local government business systems/applications. Experience of driving change through projects and system improvements. Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit: Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn