Senior Employee Service Professional Preston £15.64 per hour PAYE 6 Months 37 per week Inside IR35 As a Senior Professional within Employee Services, you will be responsible for supporting a wide range of stakeholders across BAE Systems. This is a key position requiring excellent knowledge of Employee Services operations, company policies, and HR processes to ensure effective stakeholder support and delivery of high-quality service. The role holder will also support team-wide projects, all while maintaining a strong focus on customer service and continuous improvement. Key Responsibilities: • Support Team Managers and operational activity as required. • Deliver excellent customer service individually and as part of a team. • Act as the primary point of contact for internal and external stakeholders across multiple areas of specialism. • Provide advice and guidance on complex queries relating to company policies and procedures. • Support the development of best practice solutions in line with policy. • Manage stakeholder expectations on service delivery timescales. • Manage and process policy exception requests in line with approval processes. • Undertake and support team-wide projects to develop the service. • Produce complex severance and flexible working calculations across varying policies and terms. • Handle sensitive situations with professionalism. • Ensure data is processed in line with GDPR and internal policies. • Collate, format, and produce ad hoc reports, as well as monthly volumes and metrics. • Apply a continuous improvement mindset to processes, ensuring efficiency and effectiveness. Required Skills & Experience: • Strong knowledge of HR and People Services policies, processes, and their impact across business units. • Detailed understanding of Employee Services operations and how the team works collectively. • Skilled in problem-solving, communication, influencing, and stakeholder management. • Able to manage change, prioritise effectively under pressure, and maintain high accuracy and compliance. • Customer-focused, proactive, and adaptable with a positive approach. • Builds credibility as a primary point of contact, providing guidance, coaching, and support to team members. • Works effectively both independently and collaboratively, demonstrating strong organisational skills. Morson is acting as an employment business in relation to this vacancy