Description
* Utilise different banks monitoring systems to respond as quickly as possible to down ATMs
* Log calls with banks vendors for problematic ATMs and manage escalation until the problem is timely resolved
* Forward update status on ATMs to centres regularly
* Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard
* Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome
Daily troubleshooting and guaranteeing ATMs availability
* Analyse poor performing ATMs and put action plan in place for improvement
* Identify faults in ATMs, by checking data obtained from reports and forward an alert to the Centre for them to be attended to
* Follow up that all faults have been allocated to a team and have been resolved
* Solving problems with the importation of data and non-existent transactions
* Identify and communicate faults in cash machines and send an alert for them to be solved
* Escalate to bank should vendor not adhere to SLA's as per bank standard in efforts to minimise downtime
Solve problems identified by the client
* Manage the relationship with clients by communicating regularly to ensure that they are satisfied with the running of ATM machines
* Provide information and solutions for improving overall quality of service
Drive the organisation culture
* Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission
Lead as an Ambassador and executor of Change
* Act as a change management architect in periods of change to ensure business continuity
* Manage the integration of business units into a seamless end to end solution for customers
* Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SME’s when required
* Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio
Requirements
* 2 years’ experience in ATM Operations environment
* Custodian experience: Advantageous
Minimum Requirements: Education
* Grade 12
Work Level: Skilled
Job Type: Temp
Salary: Market Related
Duration: 9 - 12 Months
EE Position: No
Location: Houghton
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